Privacy policy

01Introduction

Welcome to Blutec Ping. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, in line with the EU General Data Protection Regulation (GDPR) and applicable local law.

The data controller is Blutec, 710, Swanik Arcade, Opp. Vardan Tower, Pragati Nagar to KK Nagar Road, Naranpura, Ahmedabad 380013, India.

02Information we collect

We collect two kinds of information.

• Personal information you give us: name and contact details; company or business information; payment and billing information; account credentials and preferences.
• Usage information, only with your consent for analytics: device information and IP address; browser type and version; pages visited and time spent; click patterns and navigation paths.

03How we use your information and on what legal basis

We use the information we collect to:

• Provide, maintain and improve our services (performance of a contract, legitimate interest)
• Process transactions (performance of a contract)
• Send technical notices, updates and support messages (performance of a contract)
• Respond to comments, questions and requests, including contact-form enquiries (consent, legitimate interest)
• Monitor and analyse usage (consent)
• Detect, prevent and address technical issues (legitimate interest)
• Send marketing communications, where you have consented (consent, withdrawable at any time)

04Information sharing and disclosure

We do not sell, trade, or rent your personal information to third parties. We share it only:

• With service providers who help us operate the platform, under data-processing agreements
• When required by law
• To protect rights, privacy, safety or property
• In connection with a business transfer or merger
• With your explicit consent

05International transfers

Blutec is based in India. Where personal data of people in the European Economic Area is transferred outside it, we rely on appropriate safeguards such as the European Commission’s standard contractual clauses.

06Data security

We use appropriate technical and organisational measures to protect your personal information. No method of transmission over the internet or method of electronic storage is 100% secure, so we cannot guarantee absolute security.

07Your rights and choices

Depending on your location, and always if you are in the EU or UK, you have the right to:

• Access a copy of your personal information
• Have inaccurate information corrected
• Request deletion of your information
• Object to or restrict processing
• Receive your data in a portable format
• Withdraw consent where processing is based on it, without affecting processing carried out before withdrawal
• Lodge a complaint with your local data protection authority

08Cookies and similar technologies

Nothing other than strictly necessary storage is set until you make a choice in the cookie banner. You can change or withdraw your choice at any time from “Cookie settings” in the footer or in the accessibility menu.

• Essential (always on): your cookie choice (ping-consent, 13 months), your language choice when you pick one yourself (ping-locale, 12 months), your accessibility-menu preferences (ping-a11y, this browser only), whether the contact pop-up has been shown (session only), and rate limiting that protects our forms. None of these are shared with anyone.
• Analytics (with consent): Google Analytics 4 and Google Tag Manager, used to understand how the site is used.
• Marketing (with consent): Meta Pixel, used to measure the reach of our campaigns and for advertising.
• The product video is embedded from youtube-nocookie.com and loads only when you press play.

09Third-party links

Our site may link to third-party websites. We are not responsible for the privacy practices or content of those sites.

10Data retention

We retain personal information only as long as necessary for the purposes set out in this policy, unless a longer retention period is required by law. Contact-form enquiries are kept for as long as needed to answer and follow up on them.

11Children’s privacy

Our services are not intended for individuals under the age of 18.

12Changes to this privacy policy

We may update this policy from time to time. Changes are posted on this page with an updated revision date.

13Contact us

To exercise any of these rights, or to ask a question about this policy, contact info@blutec.ai or +91 99980 14013 (opens in a new tab).