Multi-Agent WhatsApp Team Inbox
Enable multiple team members to manage WhatsApp conversations from a single shared inbox with chat assignment, internal notes, and performance tracking.
Quote sent. Follow up Thursday if no reply.
01
Key benefits
- Multiple agents on one WhatsApp Business number
- Smart chat assignment and routing
- Internal notes and team collaboration
- Agent performance tracking
- Chat labels and filters for organization
02
How it works
- 01
Connect your WhatsApp Business number to the team inbox
- 02
Add team members and set roles and permissions
- 03
Incoming chats are assigned automatically or manually
- 04
Agents respond, add notes, and collaborate
- 05
Track response times and resolution metrics
03
Why teams run team inbox on Ping
Ping by Blutec provides team inbox built on the official WhatsApp Business API. Unlike basic tools, Ping adds AI-powered intelligence, real integrations, and real-time analytics to every campaign.
- Official WhatsApp Business API — fully compliant
- No-code interface — no developer needed
- AI-powered intelligence for smarter automation
- Real-time analytics and performance tracking
- Affordable, transparent subscription pricing
- Dedicated support and onboarding assistance
You can add multiple agents depending on your plan. All agents work on the same WhatsApp Business number simultaneously.
Yes, set up rules for automatic chat assignment based on keywords, topics, or round-robin distribution.
Yes, agents can add internal notes visible only to the team for context sharing and collaboration.
Get started
Start the conversation.
Send your first WhatsApp campaign, publish a chatbot, and see which replies are worth a call. No setup fee.
Official WhatsApp Business API partner · Ahmedabad, India